Magma P13RR-TEL User Manual download pdf (Page 44)

MAGMA

36 Chapter 8 How to Get More Help

Chapter 8 How to Get More Help

Frequently Asked Questions (FAQ)

You can visit the MAGMA Technical Support FAQ pages on the Internet

at:

www.magma.com/support/

Contacting Technical Support

Our support department can be reached by fax at (858) 530-2733 or by

phone at (858) 530-2511. Support is available Monday through Friday,

8:00 AM to 5:00 PM PT. When contacting MAGMA Technical Support,

please be sure to include the following information:

1) Name

2) Company Name

3) Phone Number

4) Fax Number

5) Email Address

6) Model Number

7) Serial Number

8) Computer Make

9) Computer Model

10) Operating System and Version

11) Make/Model of PCI cards in expansion chassis

12) Detailed description of the problem

You can also visit our web site at:

www.magma.com/support/

For a quick response, use the Technical Support and RMA Request

Form available in the Support Section of the website. Simply complete

the form with all required information. Please make sure that your

problem description is sufficiently detailed to help us understand your

problem.

For example: Don’t say “Won’t boot up.” Do say “Tried all the

steps in the Troubleshooting Section and it still won’t boot up.”

For faster diagnosis of your problem, please run the two utility programs

described in the following sections and include the diagnostic files they

generate with your email.

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Magma P13RR-TEL User Manual Page 44