MAGMA
28 Chapter 7 How to Get More Help
Magma Debug Utility
Occasionally, Magma Technical Support may request Windows users to
produce and email a Magma debug log file to help them resolve your
problem. This file should be included as an attachment when submitting
a request at
www.magma.com/support.
1. Locate a file called d/jointfilesconvert/359071/bgview.exe on the Magma CDROM.
2. Double-click on the file d/jointfilesconvert/359071/bgview.exe
3. While the d/jointfilesconvert/359071/bgview screen is open, locate and double-click on
a file called dump.exe on the Magma CDROM.
4. Switch back to the d/jointfilesconvert/359071/bgview screen, which is now filled with
data.
5. Save this file and submit it as an attachment when submitting a
Technical Support request.
Use the “Save As Type” drop-down arrow to select a file type of
(*.LOG).
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